Healthcare Knowledge Expert

7 days ago


Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time
Job Overview

We are seeking a highly skilled Healthcare Knowledge Expert to join our team at IQVIA Solutions Operations Center Philippines, Inc.

About the Role

This position involves providing expert-level knowledge and support to healthcare professionals and patients, including receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls.

The successful candidate will receive, triage, review, and process safety data from various sources, performing data entry into tracking and client safety databases, generating follow-up queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, and performing other safety-related tasks as needed.

You will also participate in training across lifecycle safety service offerings, participate in working groups as applicable in the implementation of new initiatives, identification, and implementation of process efficiencies.


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