Fintech Operations Lead

7 days ago


Manila, National Capital Region, Philippines Globe Telecom, Inc. Full time

As a Fintech Operations Lead at Globe Telecom, Inc., you will have the opportunity to drive digital transformation and improve the overall customer experience. Your primary responsibility will be to ensure that support channels are aligned with overall customer experience strategies and business objectives.

About the Role:

This role requires someone with a strong background in operations, analytics, marketing, statistics, economics, or any related degree. You will be working closely with the leadership team to develop and implement strategies that drive growth and profitability.

Key Responsibilities:
  • Balance the improvement of customer experiences with cost management through strategic planning and execution.
  • Track and report on the cost to serve across different support channels, identifying opportunities for cost reduction.
  • Collaborate with the delivery team to implement new capabilities and improve existing ones.

You will be part of a team that is committed to making a difference in the lives of Filipinos. If you are results-driven, adaptable, and possess excellent leadership skills, we would like to hear from you.



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