
Customer Experience Operations Director
3 days ago
As a key member of our team, you will oversee project plans, client-specific training and process documentation to ensure all KPIs and SLAs are met.
You'll be responsible for:
- Drafting Master Services Agreements (MSA) and Position Descriptions (PD).
- Leading client onboarding, including introduction meetings, documentation, and action item tracking.
- Developing and executing training plans to equip trainees with the right skills and knowledge.
- Monitoring KPIs and SLAs, providing regular performance reports.
- Managing client communication, including weekly updates and monthly invoices.
-
Director of Operations
4 weeks ago
Cebu City, Central Visayas, Philippines ContactPoint360 Full timeJoin our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360?At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords,...
-
Head of Customer Experience and Operations
3 weeks ago
Cebu City, Central Visayas, Philippines Venture Smarter Full timeCompany: Venture SmarterLocation: RemoteSalary: $7,500 – $9,000/month (depending on experience)The RoleAs the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable...
-
Head of Customer Experience and Operations
3 weeks ago
Cebu City, Central Visayas, Philippines Venture Smarter Full timeCompany: Venture SmarterLocation: RemoteSalary: $7,500 – $9,000/month (depending on experience)The RoleAs the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable...
-
Head of Customer Experience and Operations
1 week ago
Cebu City, Central Visayas, Philippines Venture Smarter Full timeCompany: Venture Smarter Location: Remote Salary: $7,500 – $9,000/month (depending on experience) The Role As the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable...
-
Clinical Operations Director
4 weeks ago
Cebu City, Central Visayas, Philippines LH Paragon, Inc. Full timeThe Director of Clinical Operations will oversee the operations of the main clinic, mobile clinics, project management, quality assurance, and IT operations.Key responsibilities:Clinical Operations:Oversee day-to-day operations of the main clinic and mobile clinics, ensuring all clinical services meet high standards of care and patient satisfaction.Develop...
-
Clinical Operations Director
1 week ago
Cebu City, Central Visayas, Philippines LH Paragon, Inc. Full timeThe Director of Clinical Operations will oversee the operations of the main clinic, mobile clinics, project management, quality assurance, and IT operations. Key responsibilities: Clinical Operations: Oversee day-to-day operations of the main clinic and mobile clinics, ensuring all clinical services meet high standards of care and patient...
-
Retail Operations Director
1 day ago
Cebu City, Central Visayas, Philippines beBeeOperations Full time ₱1,500,000 - ₱2,200,000Job Title:Retail Operations ManagerWe are seeking a Retail Operations Manager to oversee the daily operations of our stores, ensuring smooth functions, efficient team performance, and excellent customer service. This role will manage inventory, petty cash, staffing, and administrative processes while aligning with the company's strategic directions.Key...
-
Manager, Customer Experience
3 weeks ago
Cebu City, Central Visayas, Philippines Conduent Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Strategic Customer Experience Leader
4 days ago
Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full timeWe are seeking a Strategic Customer Experience Leader to drive business growth by enhancing the customer experience across our services. This role requires strong leadership and analytical skills to identify areas of improvement and implement data-driven solutions.Key Responsibilities:Lead cross-functional teams to develop and execute customer experience...
-
Operations Management Director
1 day ago
Angeles City, Central Luzon, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000Job Title: Operations Management DirectorWe are seeking a highly skilled Operations Management Director to join our team. The ideal candidate will have strong leadership and management skills, with experience in supervising sales teams and developing operational strategies.Key Responsibilities:Develop and implement operational strategies that drive business...