Customer Experience Operations Director

3 days ago


Cebu City, Central Visayas, Philippines beBeeManager Full time ₱4,800,000 - ₱7,200,000
About the Role

As a key member of our team, you will oversee project plans, client-specific training and process documentation to ensure all KPIs and SLAs are met.

You'll be responsible for:

  • Drafting Master Services Agreements (MSA) and Position Descriptions (PD).
  • Leading client onboarding, including introduction meetings, documentation, and action item tracking.
  • Developing and executing training plans to equip trainees with the right skills and knowledge.
  • Monitoring KPIs and SLAs, providing regular performance reports.
  • Managing client communication, including weekly updates and monthly invoices.


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