Head of Customer Experience and Operations

1 week ago

Cebu City, Central Visayas, Philippines Venture Smarter Full time

Company: Venture Smarter

Location: Remote

Salary: $7,500 – $9,000/month (depending on experience)

The Role

As the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.

Responsibilities
  1. Customer Experience Leadership: Own and continuously improve the end-to-end customer journey
  2. Team Management: Lead and grow customer success and operations teams
  3. Operational Excellence: Optimize internal workflows, support systems, and service delivery processes
  4. Retention and Engagement: Develop strategies to enhance customer satisfaction and reduce churn
  5. Cross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedback
  6. Metrics & Reporting: Track KPIs, report on performance, and drive data-informed decisions
Requirements
  • 5+ years in customer experience, operations, or related leadership roles
  • Proven experience in building and scaling customer success and operational systems
  • Strong analytical, problem-solving, and communication skills
  • Comfortable working in a fast-paced, fully remote startup environment
  • Experience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)
What We Offer
  • Competitive monthly salary: $7,500 – $9,000
  • Fully remote and flexible work environment
  • Opportunity to shape the customer journey in a mission-driven, scaling startup
  • Health benefits, wellness allowance, and ongoing professional development
  • Inclusive, collaborative, and growth-focused culture

Head on over to search on Google for "Venture Smarter" then go to our Career page from the homepage – if you dare to aspire for better in your career

Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for.

Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email.

If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company.

Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you'll know we're the place to be.

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