Director of Operations

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Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Job Summary Purpose:

The Operations Director will play a pivotal role in overseeing all aspects of our business operations and driving efficiency and productivity across the organization. The main responsibilities of an OD will include developing and implementing operational strategies, managing budgets, and ensuring that all departments are working together seamlessly to achieve our business objectives. With the leadership skills and strategic vision, the OD will be instrumental in driving growth and profitability for our company. They are the driving force behind implementing new strategies and ensuring that day-to-day operations run seamlessly.

Key responsibilities:

• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

• Should have the ability to identify operational bottlenecks, implement innovative solutions, and drive continuous improvement can be a game-changer for your company.

• They should have a proven track record of successfully managing complex operations, driving operational excellence, and delivering results that align with the company's objectives.

• Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals

• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

• Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs

• Adhere to the company's policies and standards, and ensure that laws and regulations are being followed

• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Key requirements:

• Ten or more years in a senior leadership role in a field related to our industry

• Solid background in operations management, supply chain optimization, and strategic planning.

• Masterful organizational, communication, and leadership skills, backed by previous professional success

• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management

• Proven ability to plan and manage operational processes for maximum efficiency and productivity

• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands

• Strong working knowledge of industry regulations and legal guidelines

• Willing to relocate to Cebu (for applicants outside Cebu area)

What's in it for you?

• Great base salary

• HMO Medical Insurance

• Dental Coverage

• Paid Time Offs

• 13th-Month Pay

• Career & Leadership Development Training Programs

• Corporate Employee Discounts on Partnered Stores

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

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