Microsoft 365 Support Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,200,000
Senior M365 Support Engineer Job Description

We are seeking a highly skilled and experienced Senior Microsoft 365 Support Engineer to join our team. The ideal candidate will be responsible for providing technical support and guidance to internal teams and external clients on Microsoft 365 (M365) related issues.

Key Responsibilities:
  • Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved by taking ownership and responsibility for cases that come into the Support Management Center (SMC) in a 24x7 support environment
  • Monitor queues for incoming alerts and incidents, and work in collaboration with other members of the team to ensure speedy resolution of client issues
  • Take ownership of cases escalated to Microsoft, managing communications between customer and vendor, setting up troubleshooting calls, taking detailed case notes, and accurately logging time into the system
  • Participate in various roles needed during client-facing escalations and in post-incident reviews/lessons learned activities
  • Provide reactive and proactive patching services, including risk assessment, scheduling, and customer change management procedures
  • Work closely with the Technical Escalation and Service Delivery teams on root cause analysis, escalations, and reports
  • Manage escalations to vendors and participate in regular audits to ensure compliance with organizational requirements and standards
  • Mentor and share knowledge within the team, create configuration documentation, and contribute to continuous improvement initiatives
Requirements:
  • Strong attention to detail, adherence to quality standards, time management, and ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills, with the ability to work collaboratively as part of a team
  • Proven experience in providing technical support and guidance on Microsoft 365 related issues, with a strong understanding of Microsoft 365 technologies
  • Ability to take ownership of cases and manage multiple priorities in a dynamic environment
What We Offer:

We offer a competitive salary and benefits package, opportunities for career growth and development, and a collaborative and supportive work environment.

This is an exciting opportunity to join our team and contribute to the success of our organization. If you have the required skills and experience, please apply now.

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