Technical Support Specialist

24 hours ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeExpert Full time ₱600,000 - ₱1,000,000
Technical Support Expert

About Us

  • We are a global team dedicated to delivering exceptional client experiences.
  • We connect diverse people with common values for bold impact.

Our Values

  • Meaningful connections start with authenticity.
  • We do our best work by being curious.
  • We grow by remaining dynamic.
  • Our success combines ambitious vision with operational excellence.
  • At the heart of great partnerships we'll always find empathy.

Role Overview

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The Technical Support Representative works in a fast-paced environment, providing support to customers, partners, and colleagues.

A successful Technical Support Advocate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, team needs, and delivers the highest level of client satisfaction.

Key Responsibilities

  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through various tutorial channels, including self-guided training videos, user manuals, and digital instruction pages.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Prepares reference material for users by drafting operation instructions.
  • Supports other team members to ensure program success.

What We Offer

We're looking for impact-driven individuals who can become our ultimate partners to success by giving their all, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

  • Technical Support Specialist

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱80,000 - ₱140,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Your primary responsibilities will include troubleshooting hardware, software, and connectivity issues, as well as...

  • Technical Support Specialist

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱2,400,000 - ₱4,000,000

    Technical Support Specialist RoleWe are seeking a skilled and knowledgeable individual to handle customer inquiries and provide solutions that meet their needs.Key Responsibilities:Resolve customer issues efficiently and effectivelyCommunicate technical information in a clear and concise mannerUtilize problem-solving skills to find resolutions that satisfy...

  • Technical Support Specialist

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱7,200 - ₱8,400

    Technical Support Specialist Job Description">This is a technical support specialist job that requires expertise in customer interactions, product demonstrations, and CRM systems.The ideal candidate will have experience working in startup environments and be comfortable managing multiple client accounts efficiently.Handle inbound and outbound calls to assist...

  • Technical Support Specialist

    24 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,000,000

    Technical Support RoleWe are seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for various clients.In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and...

  • Technical Support Specialist

    7 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱825,000 - ₱1,245,000

    Job TitleWe are seeking a highly skilled technical support specialist to fill this position.

  • Technical Support Specialist

    7 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱600,000 - ₱800,000

    Technical Support ExpertWe're seeking a skilled Technical Support Specialist to join our team.This role requires strong troubleshooting and problem-solving skills, with the ability to translate complex technical details to non-technical audiences.You'll be responsible for handling escalated support tickets, collaborating with cross-functional teams, and...

  • Technical Support Specialist

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱330,000 - ₱580,000

    Job DescriptionOverviewWe are seeking a highly motivated Technical Support Specialist to join our team. This role offers a unique opportunity to provide technical support to end users, resolving or escalating issues related to software, systems, and applications.Duties And ResponsibilitiesProvide first-level support to end users, addressing technical...

  • Technical Support Specialist

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱30,000 - ₱60,000

    Job Title: Technical Support SpecialistWe are seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for clients across various industries.In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience...

  • Advanced Technical Support Specialist

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱825,760 - ₱1,011,900

    Key Role: Senior Technical Support SpecialistThe position of Senior Technical Support Specialist is a vital role within the global support team. This full-time, remote opportunity requires an individual to provide advanced technical assistance to customers worldwide.Responsibilities:Deliver in-depth support services for MDM/UEM platforms to global...

  • Remote Technical Support Specialist

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Remote Technical Support Specialist">We are seeking skilled and customer-focused technical support specialists to provide remote assistance and troubleshooting support for a variety of clients across industries. As a member of our team, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users...