Business Support Specialist
6 days ago
Job Summary: As a Business Support Specialist, you will be responsible for providing administrative support to the Call Center, including data analytics, workstation setup, and database management. You will also assist in planning and executing sales events and recognition programs. Additionally, you will ensure quality operation of IT applications and databases within the Call Center and manage implementations of new campaigns and projects.
Key Responsibilities:
- Prepare and submit MIS reports to management and business analytics team detailing achievement of DM KPIs by Campaign, Partner, and Channel.
- Provide quality administrative supports to the Call Center, including workstation setup and maintenance, database/leads transfer, and sales files upload.
- Assist in planning and executing sales events and recognition programs, including annual awards dinner and monthly recognition awards.
- Ensure quality operation of IT applications and databases within the Call Center and manage implementations of new campaigns and projects.
Required Skills and Qualifications:
- University graduate or Certificate holder with 2 years working experience.
- Hands-on experience in call center administration or operation management preferred.
- Experience in doing workforce and performance reports.
- Proactive, problem solver, and driven to succeed in a fast-moving environment.
- Analytical mind focused on metrics and an understanding of key success factors of Direct Marketing and Telemarketing campaigns.
Benefits: Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application.
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