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Client Services Coordinator

1 week ago

Manila, National Capital Region, Philippines Global Staff Connections Inc. Full time

**The Role**

We are seeking an experienced Client Services Coordinator to join our team at Global Staff Connections Inc. The successful candidate will be responsible for coordinating various administrative tasks, ensuring seamless communication and efficient task management.

  • Client Onboarding: Onboard new clients professionally, ensuring they have all necessary information to begin working with us.
  • Client Communication: Facilitate effective contact between clients and our Business Services team, including organizing meetings and responding to client inquiries.
  • Proposal Preparation: Prepare service proposals and invoices accurately and promptly under the direction of the Business Services Partner or Manager.
  • Client Database Management: Manage client details in all applicable databases accurately and on a timely basis, ensuring up-to-date information is available at all times.
  • ATO/ASIC Tracking: Track ATO/ASIC lodgement programs well, ensuring clients are aware of their lodgement obligations at all times.
  • Annual Tax Lodgement Workflow: Provide effective support to annual tax lodgement workflow through contact with clients for job records and query responses.
  • Corporate Secretarial Work: Deliver corporate secretarial work to a high standard, ensuring compliance with relevant regulations.
  • New Structure Set-ups: Deliver new structure set-ups (e.g., company/trust/SMSF) to a high standard, meeting client requirements.
  • Professional Administrative Tasks: Attend to other professional administrative tasks with expertise, such as tax registrations and deed stamping.
  • Correspondence Management: Process ATO, ASIC, and other correspondence promptly and appropriately, actioning or notifying clients as required.
  • Financial Statement Packages: Compile and send financial statement/income tax return packages, ensuring high standards are met with respect to product delivery.
  • Liaison with Statutory Bodies: Liaise with ATO, ASIC, and other statutory bodies as required, including organizing payment plans.

Essential Requirements:

  • Administration Experience: At least 2-3 years previous administration experience, preferably in accounting/auditing.
  • MS Office Skills: Proficient in MS Office skills and attention to detail.
  • Communication: Strong verbal and written communication skills.