Senior Relationship Manager

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱6,000,000 - ₱8,000,000
Key Client Services Manager Position

As a Key Client Services Manager, you will be responsible for managing high-touch clients and acting as an embedded resource within client teams. This role requires strong technical acumen, excellent interpersonal, verbal, and written communication skills, as well as strong project management and organizational abilities.

Key Responsibilities
  • Client Ownership & Relationship Management:
    • Serve as the main point of contact for all client communication, meetings, and escalations.
    • Build long-term, trusted relationships with key client stakeholders through regular onsite engagement and proactive support.
    • Participate in client planning, strategy, and rollout sessions to ensure alignment with operational objectives.
  • Onboarding & Implementation:
    • Lead the full client onboarding lifecycle, including platform setup, configuration, and training delivery.
    • Provide onboarding for new client staff, ensuring continuity in platform knowledge and usage.
    • Support internal client change management and training during organizational events or new initiative rollouts.
    • Coordinate closely with the client's Solutions, Product, and Support teams to troubleshoot issues and manage technical resolutions.
  • Client Enablement & Platform Advocacy:
    • Encourage and drive regular usage of the platform by promoting relevant features and best practices.
    • Participate in client events and live implementations to support system usage and address real-time questions.
    • Track and report on key success metrics, usage patterns, and feedback to improve overall customer experience.
  • Cross-Functional Collaboration:
    • Liaise with the client's internal teams to deliver feedback, surface feature requests, and align product capabilities with client goals.
    • Maintain detailed documentation of all customer interactions, training logs, issue tracking, and system changes.
    • Collaborate with regional and global Customer Success peers to share learnings and standardize best practices.
Requirements
  • 3+ years of experience in Customer Success, Implementation, or Account Management, ideally within SaaS, GovTech, or enterprise environments.
  • Proven experience managing high-touch clients and acting as an embedded resource within client teams.
  • Strong technical acumen; able to support first-line troubleshooting and coordinate issue resolution with product/engineering teams.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong project management and organizational abilities.
  • Bachelor's degree or equivalent in Business, IT, Communications, or related field.
Preferred Qualifications
  • Experience working with or supporting government entities or regulated environments.
  • Ability to work independently and represent the brand with professionalism and credibility.
  • Understanding of customer success metrics and usage tracking tools.
  • Experience with the implementation of B2B SaaS platforms and working with cross-functional internal teams.
  • Familiarity with customer success metrics such as NPS, CSAT, adoption rate, and time to value.
  • Previous experience in a high-growth, startup, or tech-forward organization.
  • Exposure to tools like Salesforce, Intercom, Looker, or similar platforms.

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