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IT Support Specialist with Excellent Customer Service Skills
1 month ago
As an IT Support Specialist at ETeam PH, you will be the primary point of contact for our customers who require technical assistance.
Your responsibilities will include remotely assisting users with troubleshooting and resolving issues related to desktop, server, printer, and other connected devices. You will also perform OS and software updates, patch management, and network administration functions.
You will work closely with our teams to identify and escalate major incidents using approved processes. Your documentation skills will come in handy as you track and route incidents through our support ticketing system.
In addition to your technical skills, you will possess strong customer service and problem-solving abilities, providing prompt, courteous, and diligent responses to user inquiries.
We offer a competitive salary of $45,000 per year, along with HMO benefits and life insurance. If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we would love to hear from you.
