
Service Operations Manager
10 hours ago
This position is responsible for managing the service and maintenance of EV charging stations and related infrastructure. The role involves ensuring that field operations run smoothly, technicians are well-supported, and customers receive excellent service.
Key Responsibilities- Manage requests for quotes and create quotes through Salesforce
- Expedite Field Service Quotes to respective owners
- Review customer service requests and assess job requirements
- Prepare detailed and accurate service quotes based on labor, parts, and additional costs
- Collaborate with technicians, service advisors, or vendors to gather pricing and availability information
- Ensure quotes align with company policies and profit margins
- Present quotes to customers and answer questions regarding pricing or service details
- Follow up with customers to discuss quotes, obtain approvals, and convert quotes into service orders
- Maintain a database of quotes, pricing updates, and historical service data
- At least 1-2 years of relevant experience
- Familiarity with tools such as Salesforce
- Ability to work onsite on a shifting schedule
- Proven leadership experience
- Strong leadership, communication, and problem-solving skills
- Technical expertise relevant to the products or equipment serviced
- Proficiency in field service management software and tools
- Excellent organizational and multitasking abilities
- Ability to remain calm and effective under pressure
Our people enjoy some amazing perks:
- Competitive salary package
- Stability
- Learning sessions every week
- HMO
- Leave credits/Leave conversions
- Uncapped annual appraisal
- Time off
Send your application to the hiring managers by completing this form: [Application Form]
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