Customer Journey Optimiser

20 hours ago

Antipolo City, Calabarzon, Philippines beBeeKlantreizervaardigheid Full time €51,000 - €74,000
Jobbeschrijving

Jouw taken zijn gericht op het optimaliseren van de klantreis voor ondernemers door middel van commerciële verbeteringen.

Jij bent verantwoordelijk voor het analyseren van salesresultaten en het initiëren van verbeteringen om de digitale klantreis te verbeteren.

Je werkt nauw samen met teams die digitale tools ontwikkelen en met salescollega's die deze in de praktijk toepassen. Jij bent een inhoudelijke autoriteit en brengt ervaring en diepgang mee.

  • Verantwoordelijk voor de volledige klantjourney van Lending- en Leaseproducten.
  • Beheer van leadstromen naar het remote advice team; optimaliseren van conversie en stoppen van ineffectieve stromen.
  • Rapporteren van salesperformance voor sturing en managementrapportages.
  • Uitvoeren van klantonderzoeken ter verbetering van de customer journey.
  • Ontwikkelen van nieuwe proposities en marketinginitiatieven met data-analist en digital marketing team.
  • Ondersteunt het team door data-inzichten te leveren en zoekt actief naar nieuwe manieren om inzichten te verkrijgen die jou en het team kunnen helpen bij het nemen van beslissingen en het onderbouwen van standpunten in discussies over de toekomst van de propositie.
  • Analyseren en verbeteren van de funnel op basis van data en trends.
  • Nauwe samenwerking met interne en externe stakeholders zoals IT-specialisten, digital marketeers, conversiespecialisten en remote & business advisors, ieder met hun eigen expertisegebied. In deze samenwerking staat het verbinden van inzichten centraal, met als doel om gezamenlijk tot betere oplossingen en resultaten te komen.
Benodigde vaardigheden en kwalificaties
  • Ervaring in commerciële verbeteringen en klantreizen.
  • Expertise in data-analyse en -inzichten.
  • Goede communicatieve vaardigheden en teamwork.
  • Afgeronde opleiding in een relevante richting of gelijkwaardige werkervaring.
Voordelen

Als Senior Klantreis Expert bij ons bedrijf geniet je van een stabiel en dynamisch werkomgeving met veel ruimte voor groei en ontwikkeling.

Je werkt in een multidisciplinair team waarin je kunt uitdiepen en verbreden en altijd terecht kunt bij collega's die ervaren zijn in hun vakgebied.

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