Cebu IT Park Customer Service Advisor – RCX 2025

4 weeks ago

Cebu City, Central Visayas, Philippines Minacs Full time
Cebu IT Park Customer Service Advisor – RCX 2025

Apply Now

Job Title:

Cebu IT Park Customer Service Advisor – RCX 2025

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities


• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')


• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer


• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures


• Maintain basic knowledge of client products and/or services


• Prepare complete and accurate work including appropriately notating accounts as required


• Participate in activities designed to improve customer satisfaction and business performance


• Offer additional products and/or services


• Track, document and retrieve information in call tracking database


• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile


• High school diploma with three to six months of relevant experience preferred


• Courteous with strong customer service orientation


• Strong computer navigation skills and PC Knowledge


• Ability to effectively communicate, both written and verbally


• Dependable with strong attention to detail


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly


• Tolerance for repetitive work in a fast-paced, high production work environment


• Ability to work as a team member, as well as independently


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Ability to rotate shifts, as needed


• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

#WAH jobs also available.

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Cebu City - The Link

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now#J-18808-Ljbffr

  • Cebu Mactan Customer Service Advisor – RCX 2025

    4 weeks ago

    Cebu City, Central Visayas, Philippines Minacs Full time

    Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Apply NowJob Title:Cebu Mactan Customer Service Advisor –...

  • Bacolod Customer Service Advisor – RCX 2025

    2 weeks ago

    Bacolod City, Western Visayas, Philippines Minacs Full time

    Bacolod Customer Service Advisor – RCX 2025Apply NowJob Title:Bacolod Customer Service Advisor – RCX 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine...

  • Clark Customer Service Advisor – RCX 2025

    2 weeks ago

    Angeles City, Central Luzon, Philippines Minacs Full time

    Clark Customer Service Advisor – RCX 2025Apply NowJob Title:Clark Customer Service Advisor – RCX 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine...

  • Urgent Hiring Customer Service Representatives – Cebu IT Park

    3 days ago

    Cebu City, Central Visayas, Philippines LEX iSolutions PH Full time ₱150,000 - ₱250,000 per year

    Urgent Hiring Customer Service Representatives – Cebu IT Park & Cebu InsularJoin one of the leading BPO companies in Cebu Multiple accounts available – find the best fit for youOpen Accounts:Corporate Travel (Cebu IT Park) – 2+ years GDS experience – Excellent communication skillsHigh Priority Banking (Cebu IT Park) – HS/SHS Graduate – 6+...

  • Customer Service Advisor

    3 weeks ago

    Cebu City, Central Visayas, Philippines Minacs Full time

    Apply NowJob Title:Customer Service Advisor - Mactan 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • Customer Service Advisor

    1 week ago

    Cebu City, Central Visayas, Philippines Kaptan Talent Solutions, Inc. Full time ₱300,000 - ₱480,000 per year

    Customer Service AdvisorLocation: IT Park, Cebu city (WFH but may transition to Hybrid next year)Shift Schedule: 3pm-12amType: Full-timeRole OverviewAs an Offshore Customer Service Advisor, you'll be the first point of contact for our valued customers. You'll handle enquiries across multiple channels, resolve issues efficiently, and provide the outstanding...

  • Customer Service Representative Cebu IT Park

    3 days ago

    Cebu City, Central Visayas, Philippines Markhali Gaming Services Incorporated Full time ₱216,000 - ₱324,000 per year

    Phone InterviewChill out this Summer and Enjoy Exclusive Perks and BenefitsAre you up for a Thirst-Quenching Career Opportunity?We've got youLocation: Lower ground floor Montage building, Archbishop Reyes, Kamputhaw, Cebu CityCebu IT ParkWork Setup: OnsiteProcess : Online Process/Onsite ProcessPay: Php18, Php27,000.00 per monthHMO & Life insurancePaid...

  • Customer Services Advisor

    3 days ago

    Cebu City, Central Visayas, Philippines AVENSYS CONSULTING INC. Full time ₱150,000 - ₱300,000 per year

    About the role We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in either CEBU IT PARK or MACTAN and will involve providing exceptional customer service to our valued clients.The Customer Support Associate I position interfaces with customers via inbound...

  • Insurance Advisor

    3 days ago

    Cebu City, Central Visayas, Philippines AXA Cebu Full time ₱100,000 - ₱400,000 per year

    Are you looking for a career path that offers both growth opportunities and recognition? At AXA, you can develop your career at your preferred pace.We are open for Part-Time or Full-Time Financial Advisors with performance bonuses ranging from Php 30,000.00 to Php 50,000.00.Benefits include:Unlimited Income Potential - CommissionsPerformance...

  • Insurance Advisor

    3 days ago

    Cebu City, Central Visayas, Philippines AXA Cebu Full time ₱360,000 - ₱600,000 per year

    Are you looking for a career path that offers both growth opportunities and recognition? At AXA, you can develop your career at your preferred pace.We are open for Part-Time or Full-Time Financial Advisors with performance bonuses ranging from Php 30,000.00 to Php 50,000.00.Benefits include:Unlimited Income PotentialPerformance BonusCompany-wide Cash...