BPO Team Lead Position

7 days ago


Manila, National Capital Region, Philippines PartnerHero Full time
About the Role:

We are seeking a skilled and experienced BPO Operations Team Lead to facilitate successful operations for our programs. As a Team Lead, you will be responsible for directly leading a team of associates, helping to optimize their contribution to partner operations, and serving as a point of contact for partners regarding the program. You will demonstrate key characteristics such as responsibility, reliability, process knowledge, leadership, organizational skills, time management, positive attitude, openness to feedback, coaching, and mentorship skills.

The ideal candidate will have a minimum of 2 years' experience in being a Team Lead in the BPO industry, advanced English skills, and a thorough understanding of partner processes, tools, and metrics. They should also embody and exemplify PartnerHero's core values: Be Humble, Care for Others, Take Ownership, Embrace Growth, and Manifest Trust.

This is an excellent opportunity for someone who thrives in a dynamic environment, prioritizes collaboration, and is committed to continuous improvement.

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