Customer Service Representative
6 days ago
This role involves managing inbound and outbound calls with customers, generating leads, providing excellent customer support, and working closely with team members to ensure client satisfaction.
Key Responsibilities:- Manage customer inquiries via phone and email
- Assist in lead generation and consultation booking
- Provide top-notch customer service through various communication channels
- Utilize key tools such as Active Campaign (CRM) and Front (communication hub)
- Collaborate with team members to exchange insights and improve service delivery
- Fluent English and French communication skills
- Strong Microsoft Office and CRM system experience (Active Campaign preferred)
- General computer proficiency
- Self-motivated and resourceful individual with strong time-management skills
This is a dynamic and challenging opportunity for an experienced professional looking to take on new responsibilities and develop their skills in a fast-paced environment.
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