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Workforce Management Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines SupportNinja Full time
About the Role

The Demand Forecasting Analyst is a critical position at SupportNinja that requires strong analytical skills and attention to detail. As a key member of our workforce management team, you will be responsible for creating accurate demand forecasts using statistical methods and forecasting tools. Your goal will be to ensure optimal staffing levels to meet service level agreements (SLAs) while minimizing labor costs.

This role involves working closely with cross-functional teams, including operations, HR, finance, and client management, to align capacity plans with business objectives. You will also be responsible for collaborating with clients to understand their requirements and incorporating this information into capacity plans.

  • You will collaborate with various departments to ensure efficient use of resources.
  • You will implement strategies to improve workforce productivity and efficiency.
  • You will generate reports and provide insights to management regarding workforce performance.