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Customer Service Representative EMEA

1 week ago

Manila, National Capital Region, Philippines Atlassian Full time
About the Role

We are seeking a highly skilled and passionate Customer Advocate to join our team in the EMEA region. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their overall satisfaction.

Key Responsibilities:

  • Provide top-notch customer service through email, chat, or phone
  • Serve exceptional customer experiences to ensure high satisfaction
  • Improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
  • Work with remote teams and other departments to ensure a smooth customer experience
  • Embody our value of 'Don't #@% the customer'

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to make a real impact on our customers' lives