Sales Operations Manager

3 days ago

San Fernando, Central Luzon, Philippines beBeeLeadership Full time ₱6,000 - ₱8,000
Job Description

We are seeking a dynamic leader to spearhead our customer care and sales operations. As a Team Leader, you will be responsible for guiding a team of professionals in delivering exceptional customer experiences, driving sales growth, and achieving retention goals.

  • Lead and motivate a team of customer care, inbound/outbound, sales, and retention specialists.
  • Provide guidance, coaching, and support to ensure individual and team success.
  • Foster a positive and collaborative team culture that encourages innovation and continuous improvement.

Key Responsibilities:

  1. Establish clear performance expectations and key performance indicators (KPIs) for team members.
  2. Monitor and evaluate individual and team performance against set targets.
  3. Conduct regular performance reviews, provide constructive feedback, and address performance issues promptly.
  4. Ensure a high standard of customer care in all interactions, whether inbound, outbound, sales, or retention.

Additional Responsibilities:

  • Implement strategies to enhance customer satisfaction, loyalty, and retention.
  • Collaborate with the sales and retention teams to set and achieve revenue targets.
  • Develop and execute retention strategies to minimize customer churn.
Candidate Qualifications

We welcome driven and passionate applicants who possess the following qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Proven experience in a leadership role within a customer care, inbound/outbound, sales, or retention environment.
  • Strong understanding of customer service dynamics and sales processes.
Benefits

As a valued member of our team, you can expect:

  • Competitive compensation and benefits packages
  • Opportunities for career growth and learning
  • Allowances (rice, clothing, laundry, meal)
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events

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