Service Oriented Customer Support Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

This role involves providing exceptional customer service across various channels, including phone, email, and chat. The ideal candidate will possess strong communication skills, be fluent in both English and Spanish, and have experience in voice, email, and chat support as a Spanish-speaking agent.


Key Responsibilities:
  • Manage inbound and outbound calls with professionalism and empathy.
  • Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
  • Understand customer needs and resolve issues efficiently.
  • Research internal systems to locate missing information and collaborate with other departments as needed.
  • Follow client-specific scripts, policies, and procedures.
  • Use technology platforms to complete tasks and maintain accurate records.
  • Escalate unresolved concerns to supervisors when necessary.
  • Ensure first-contact resolution through effective problem-solving.
  • Maintain confidentiality and comply with data protection standards.
  • Stay current with training materials, system updates, and program changes.
  • Meet attendance and scheduling expectations.
  • Support additional duties as needed to meet business goals.

Required Skills and Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in English and Spanish (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.

Benefits:
  • Competitive compensation package.
  • Comprehensive health insurance plan.
  • Dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Opportunities for growth and promotion.

About MCI:

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

  • Customer Support Specialist

    2 days ago

    San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱5,000 - ₱10,000

    Customer Support Specialist We are seeking a skilled and empathetic Customer Support Specialist to provide exceptional service to our clients' customers. Key Responsibilities: Respond to customer inquiries via various communication channels with professionalism and tact Resolve issues promptly, escalating complex cases to the relevant team members when...

  • Customer Support Specialist

    2 days ago

    San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱32,000 - ₱54,000

    Job Title:Customer Support SpecialistJob Overview:We are seeking a highly skilled Customer Support Specialist to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide exceptional customer service.Key Responsibilities:Handle customer inquiries via email, phone, live chat, and/or...

  • Customer Service Specialist

    2 days ago

    San Juan, National Capital Region, Philippines beBeeService Full time ₱80,000 - ₱100,000

    Job Summary:We are seeking a highly motivated and results-driven Customer Service Specialist to join our team. As a key member of our customer service department, you will play a critical role in delivering exceptional service to our clients.About the Role:In this dynamic and fast-paced environment, you will be responsible for handling incoming inquiries,...

  • Customer Support Specialist

    1 week ago

    San Juan, National Capital Region, Philippines GAKKEN (Phils.), INC. Full time ₱600,000 - ₱1,200,000 per year

    GAKKEN Philippines INC. is continuously growing and we want YOU to be part of it Join our team, TODAYAre you a results-driven professional with a passion for customer success and account management? We're seeking a Customer Support Specialist to manage and nurture existing client accounts through regular monthly visits. In this role, you'll deliver...

  • Customer Service Specialist

    2 days ago

    San Juan, National Capital Region, Philippines beBeeService Full time ₱9,600 - ₱24,000

    Job Title: Customer Service SpecialistWe are looking for an enthusiastic and professional individual to join our team as a Customer Service Specialist. This role is ideal for someone who enjoys interacting with people, resolving issues efficiently, and providing excellent customer experiences.The ideal candidate will have strong communication skills, both...

  • Customer Support Specialist

    1 day ago

    San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱50,000 - ₱100,000

    We are seeking skilled professionals to join our team of customer service specialists. The ideal candidate will have a strong background in communication, problem-solving, and customer relations.Provide exceptional customer experiences through effective phone and email support.Solve complex problems efficiently and professionally.Maintain accurate records...

  • Remote Customer Support Specialist

    2 days ago

    San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱3,793,000 - ₱4,499,000

    About our organization, we strive to deliver top-notch business solutions to clients. Our team is driven by a culture of teamwork, continuous improvement, and a commitment to client success.Job OverviewWe are seeking enthusiastic and dedicated customer support specialists to join our remote team. This role involves providing exceptional customer service...

  • Customer Service Representative

    2 days ago

    San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱4,000,000

    About This OpportunityWe're looking for a talented individual to fill the role of Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support.

  • Customer Service Representative

    2 days ago

    San Juan, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱350,000

    Remote Support SpecialistWe're seeking a highly skilled and empathetic individual to join our team in providing exceptional customer support.Respond to customers via chat, email, or phone in a professional and friendly manner.Handle inquiries related to product information, order tracking, returns, and account concerns.To excel in this role, you'll...

  • Advanced Technical Customer Service Specialist

    2 days ago

    San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time $10,000 - $12,000

    Key Customer Support RoleWe are seeking a highly skilled and experienced customer support specialist to provide exceptional service and technical expertise to clients.This role is responsible for delivering outstanding customer experiences, resolving complex issues efficiently, and ensuring seamless communication across teams.