Customer Service Specialist

5 days ago


Makati City, National Capital Region, Philippines SuperStaff Full time
About the Role

The ideal candidate will possess excellent analytical skills, attention to detail, and strong communication abilities. You will work closely with our team to ensure seamless execution of tasks and high-quality results.

Responsibilities
  1. Vendor Database Management: Manage Vendor databases, update contact information, interaction history, and other important records.
  2. Data Accuracy: Ensure Vendor data remains accurate and up-to-date.
  3. Ticket Prioritization: Track technical support tickets (JIRA tickets, Employee onboarding/offboarding/mutation tickets, etc.) and ensure that support tickets are prioritized and completed on target time.
  4. Service Quality Evaluation:
    1. Monitor the number of agent interactions with customers to ensure good service level performance.
    2. Provide feedback to management related to improvements that can be made.
  5. Document Preservation: Manage documents related to customer complaints, customer information, or customer-specific requests. Ensure that all documents relating to customer service are properly preserved.
  6. Performance Reporting:
    1. Help in the preparation of customer care performance reports, including response times and customer satisfaction levels.
    2. Contribute to data analysis to identify trends and areas of improvement.


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