People Service Center Team Member

1 week ago

Ayala Alabang, National Capital Region, Philippines beBeeCoordination Full time
Global People Service Center Coordinator

This is a unique opportunity to join our team as a Global People Service Center Coordinator. In this role, you will serve as the first point of contact for employees contacting the service center.

The successful candidate will manage incoming inquiries, issues and work requests related to people and culture processes. This will involve collaborating closely with other teams to provide timely support and excellent customer service to employees.

Key Responsibilities:
  • Manage ticket queue for the service center, prioritizing requests based on urgency and impact.
  • Process transactions with speed while maintaining quality and accuracy.
  • Ensure all documentation is up-to-date, accurate and complete.
  • Determine the appropriate course of action to bring issues and cases to resolution, escalating to other teams when necessary.
  • Perform administrative tasks in Workday such as name changes, location changes and employee movement.
  • Distribute letters and communications via Workday and/or DocuSign.
  • Review Workday data for accuracy and completion.
  • Maintain knowledge of policy and process changes to deliver accurate information to employees.
  • Analyze transactions and requests to identify efficiencies and drive delivery optimization.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to handle sensitive information with discretion.
  • Strong analytical and problem-solving skills.
  • Experience in service center related technologies.
  • Knowledge of human resource principles, practices and procedures.
Benefits:
  • Night shift work schedule flexibility.
  • Remote work options.

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