Information Content Developer

2 days ago

Cabuyao, Calabarzon, Philippines beBeeWriter Full time ₱7,800 - ₱84,000
Content Writer Position

We are seeking a skilled writer to develop and update comprehensive articles for our customers and internal team.

The ideal candidate should possess experience in customer support, understand escalation processes, and be able to communicate complex information clearly in English.

  • Customer service or help desk experience is mandatory.
  • You must be able to comprehend escalation procedures and workflows.
  • A patient and detail-oriented approach is essential.
  • Will to learn and enhance writing skills is vital.
Key Responsibilities
  • Update existing documentation based on process changes.
  • Document learned escalation procedures from the team.
  • Help transform intricate processes into easy-to-follow steps.
  • Follow provided documentation standards and formats.
  • Review and improve existing content.
Requirements
  • Must meet quality expectations.
  • No current disciplinary warnings.
  • Good attendance record.
  • Flexible schedule between 6 AM - 5 PM Central Time.
  • Strong communication skills to explain difficult concepts simply.
  • Experience in creating various types of technical documents.
  • Comfortable asking engineers questions to gather information.
  • Familiarity with documentation software like Confluence or similar.
  • Effective research skills to locate information from multiple sources.
  • Ability to manage multiple projects and meet deadlines.
  • Good organizational and problem-solving skills.
  • Excellent teamwork and clear communication skills.

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