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Customer Service Specialist
1 week ago
Boldrimpact is a leader in innovative IT solutions, and we're seeking a talented Database Resolution Analyst to join our team. As a key member of our support staff, you'll play a crucial role in resolving complex database-related issues and providing expert-level support to our clients.
About the RoleIn this role, you'll be responsible for analyzing and resolving complex database-related issues, collaborating with internal teams to identify and resolve root causes of problems, and providing timely and effective support to our customers.
Your Key Responsibilities- Analyze and resolve complex database-related issues through advanced technical skills and problem-solving abilities.
- Collaborate with internal teams to ensure seamless issue resolution.
- Provide expert-level support to customers through various communication channels.
- Develop and maintain accurate documentation to ensure knowledge transfer.
- Stay current with industry trends and best practices to enhance support services.
We're looking for someone with 2+ years of experience in a similar role, advanced technical skills, and a passion for delivering exceptional customer experiences.
