Senior Billing Operations Manager
1 day ago
About this role
">We are seeking a skilled Senior Billing Specialist to join our team. This is a hands-on AR execution role where Stripe Subscriptions, reconciliations, disputes, and month-end reporting are at the core.
">You will take ownership of our end-to-end billing operations: managing subscription lifecycles, preparing evidence for disputes, reconciling accounts, and supporting financial reporting. Collections outreach is part of the job, but your main impact will come from protecting revenue and running clean AR processes at scale.
">This role involves managing the subscription lifecycle in Stripe: new setups, plan changes, proration, cancellations, reconciliations, and revenue tracking.
">- Own dispute representation: prepare and submit evidence packets to banks/card networks to protect company revenue.
- Execute and maintain billing workflows in HubSpot, including automation of tickets and cross-team communication.
- Support month-end close: AR aging reports, reconciliations, and cash collection forecasting.
- Investigate delinquencies: analyze root cause, adjust accounts, and handle outbound collections calls/emails when needed.
- Partner with Sales & Customer Success to ensure accurate subscription data.
- Identify and implement process improvements to make AR more efficient and scalable.
- 3+ years of hands-on billing and accounts receivable experience in a SaaS or subscription business.
- Proven expertise with Stripe Subscriptions (not just invoice/payment processing).
- Direct experience preparing and submitting dispute representation evidence to banks/payment processors.
- Strong knowledge of HubSpot for AR/billing workflows.
- Familiarity with collections outreach (calls + email), but with a bias toward solving the process and data issues behind delinquency.
- Advanced Excel/Google Sheets skills for reconciliations, AR aging, and reporting.
- Detail-oriented, proactive, and comfortable owning critical AR processes in a fast-paced, high-growth environment.
- 100% remote role with core hours of 8:00 AM – 5:00 PM ET (Mon–Fri).
- Generous PTO: 15 vacation days + US holidays.
- Growth-oriented culture: join an inclusive, international, innovative team where your contributions make a tangible difference.
Join us during this pivotal transition as we transform into a human-centric SaaS provider. Your ideas, strategies, and solutions will directly impact the success of small businesses. And our own growth
">Why choose us?">At our organization, we celebrate differences in background, culture, abilities, and perspectives because diversity drives innovation and creativity. Your voice matters here; it really does. And your unique perspective will help us shape the future of small business growth.
">Benefits:
">- Competitive salary based on experience.
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