Operations Specialist

15 hours ago

Mandaue City, Central Visayas, Philippines beBeeOperations Full time ₱350,000 - ₱550,000
Job Overview

As a key member of our team, you will play a critical role in ensuring the smooth operation of client accounts by monitoring attendance, productivity, and performance data. You will work closely with operations teams to identify areas for improvement and develop strategies to mitigate risks.

Key Responsibilities
  • Real-Time Monitoring and Analysis
    • Review attendance and productivity reports from internal tools and the central Reports Team.
    • Monitor real-time dashboards for team member status, productivity levels, and performance anomalies.
    • Flag critical issues immediately to Ops/CSMs.
  • Reporting and Communication
    • Provide real-time alerts during shifts to help Ops/CSMs troubleshoot issues before they affect client perception.
    • Prepare daily summary reports on attendance, productivity, and performance trends.
    • Deliver weekly trend analyses that highlight recurring issues, risks, and improvement opportunities.
  • Collaboration and Support
    • Partner with Ops/CSMs to provide client-facing insights that support retention and growth efforts.
    • Work closely with Ops/CSMs to recommend corrective actions, such as coaching, training, or HR escalation.
    • Support the Senior Director by consolidating data-driven insights into account health summaries.
  • Key Performance Indicators (KPIs)
    • Accuracy and timeliness of daily reports.
    • Response time for real-time alerts to Ops/CSMs.
    • Reduction of client escalations caused by attendance/productivity issues.
    • Contribution to lowering attrition through proactive monitoring.
    • Positive feedback from CSMs and Ops Managers on usefulness of insights.
Qualifications
  • Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field (preferred).
  • 1–2 years of experience in reporting, workforce management, data analysis, or operations support.
  • Experience in a BPO, healthcare, or client-facing services industry is an advantage.
  • Strong analytical and problem-solving skills.
  • High attention to detail and accuracy.
  • Proficiency with spreadsheets, reporting tools, and workforce monitoring systems.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and manage multiple priorities in real-time.
  • Proactive and resourceful mindset—able to recommend actions, not just report data.
  • Amenable to work during standard business hours.

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