Ticket Resolution Analyst

ResponsibilitiesThe successful candidate will be responsible for:Managing customer complaints and issues through effective communication and problem-solving skills.Coordinating with internal teams to resolve complex customer issues.Identifying and analyzing customer pain points to improve service delivery.Developing and implementing process improvements to...

Issue Resolution Professional Job DescriptionBoldrimpact is seeking a highly motivated and experienced Issue Resolution Professional to join our Deep Tech Squad. As a key member of our team, you will be responsible for providing expert-level technical support and guidance to customers, handling complex customer inquiries related to Afresh solutions,...

Job Overview:We are seeking an experienced Finance and Dispute Resolution Analyst to join our Global Finance team in Manila. In this role, you will be responsible for managing end-to-end service delivery in the Invoice to Collection and dispute process serviced by JNJ Global Service Finance.The ideal candidate will have a strong background in finance and...

Zendesk, Incorporated (Philippines) is dedicated to simplifying the complexity of business and making it easy for companies and customers to create connections. As a Business Operations Analyst, you'll be part of a talented team that's passionate about driving business growth through operational excellence. In this role, you'll assist with sales tickets in...

STRATIS IoT is a leading provider of smart building technology. We are seeking a skilled Developer Analyst to join our team of full-stack software engineers.As a Developer Analyst, you will play a critical role in supporting the high volume of technical issues that require a high level of expertise. Your primary responsibilities will include maintaining a...

Job DescriptionJoin our team as a Sales Operations Analyst (Sales Support), assisting with sales tickets in Zendesk and providing frontline support to our Account Executives (AEs). This is an excellent opportunity for individuals with foundational sales knowledge looking to grow in a fast-paced environment. The ideal candidate is proactive, detail-oriented,...

About the RoleWe are seeking a talented Portal Resolution Expert to join our team. As a key member of our support staff, you will be responsible for resolving issues related to our electronic health records (EHR) portal.Your primary role will be to troubleshoot and resolve issues for patients and healthcare professionals, using your exceptional...

The Analyst Programmer for Support is responsible for the maintenance of existing LWT applications. Monitors and ensures smooth operation of assigned programs and responds to problems by diagnosing and correcting errors in logic and coding.The Analyst Programmer will be working closely with clients through a series of actions via the ticketing system, email...

Title: Service Desk Analyst - L1 Requisition ID: 48827 City: Manila Country/Region: PH Responsibilities:Be responsible for primary user support and customer service:Respond to queries from all calls, portal, emails, chats from the client.Become familiar with each client and their respective applications/processes.Learn fundamental operations of commonly-used...

Sales Operations Analyst (Sales Support)Sales Operations Analyst (Sales Support)Join our team as a Sales Operations Analyst (Sales Support), assisting with sales tickets in Zendesk and providing frontline support to our Account Executives (AEs). This is an excellent opportunity for individuals with foundational sales knowledge looking to grow in a fast-paced...

Our mission at Infor is to empower businesses with industry-specific solutions that drive growth and profitability. We believe in building lasting relationships with our customers, and our Product Support Analysts play a critical role in achieving this goal.Key responsibilities include:Providing top-notch customer service through prompt and effective issue...

**Job Requirements**We are seeking a highly skilled Application Support Engineer to join our team. The successful candidate will be responsible for:Resolving iTOP tickets raised daily by gathering relevant data to resolve different iTOP database issuesGenerating and monitoring balances from brokers, providing monthly reports and billingsConducting...

**Key Responsibilities**As a key member of our IT department, you will be responsible for:Open, log, prioritize, assign, close tickets logged in the IT Service Desk.Query the User for all relevant information concerning the call made or issue reported by the user.Attempt to resolve the defined inquiries while on the telephone, to meet the agreed-upon Service...

About FliffWe are a pioneering sports gaming company that provides sports fans with fun, engaging, and free-to-play alternatives to real money gaming. Our flagship social sportsbook experience includes sweepstakes promotions and loyalty rewards.Job SummaryWe are seeking an experienced Payments Specialist to join our team. The successful candidate will...

We are seeking a skilled Technical Support Analyst to join our IT team. The successful candidate will be responsible for resolving all IDEMIA IT related issues in accordance with relevant service-level agreements and working closely with technical teams to ensure customer satisfaction.Key FunctionsSolves and documents Level 1 and sometimes Level 2 IT needs...

Qualifications:Proficiency in Mandarin is requiredCandidate must possess at least a College Diploma, Computer Science/Information Technology or equivalent.Good communication skills.Must be amenable to work in shifting schedules.Must be willing to work 100% on site.Immediate Joiners are preferred.With relevant experience for IT-Related Job, Service Desk, and...

Qualifications:Candidate must possess at least a Vocational Diploma / Short Course Certificate, Computer Science/Information Technology or equivalent.Good communication skills.Must be amenable to work in shifting schedules.Must be okay to work 100% on site.Immediate Joiners are preferred.With relevant experience for IT-Related Job, Service Desk, and CSR...

About the RoleThis Technical Service Desk Associate position is a Remote Philippines based opportunity.At Netrix Global, the Technical Service Desk Associate will provide timely and accurate technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. The successful candidate will require an...

We're looking for a highly skilled Service Desk Analyst to join our team! As a Service Desk Analyst, you will play a vital role in ensuring that all technical issues are resolved efficiently and effectively.About the Role:This is an exciting opportunity to work with our team and contribute to delivering top-notch IT services to our clients. As a Service Desk...

This Service Desk Analyst position is a Remote Philippines based role.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/systems to...