Senior Customer Solutions Consultant

15 hours ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱3,750,000 - ₱4,500,000
Customer Experience Expert

We are seeking a skilled Customer Experience Expert to play a vital role in our customer lifecycle strategy, from initial solutioning and onboarding to project delivery and long-term account success.

Key Responsibilities:
  • Develop innovative AI-driven solutions for large enterprise customers, aligning product capabilities with customer business needs to drive value and engagement.
  • Evaluate product and service scope, establishing clear boundaries for solution integration, customization, and interface between our products and customer systems.
  • Lead project management for delivery and on-site integration projects, including requirement communication, project planning, team coordination, progress promotion, leadership, and risk management until final delivery.
  • Maintain regular client engagement through quarterly business reviews and product training.
  • Manage change requests and incident responses per SLA, leveraging product and client business knowledge for effective problem-solving.
  • Analyze usage data and business metrics to enhance product adoption and prevent churn.
  • Identify and address gaps between client expectations and solution performance, mobilizing internal resources or leading optimization efforts as needed.
  • Understand customer needs and develop upselling strategies based on customer fit and growth stage.
Qualifications:
  • Degree in Business Management, Technology, or related fields.
  • More than five years of experience in consulting, account management, presales, software project management or solution-related work.
  • Prior experience and understanding of fintech, banking, telecommunications or martech industries, or enterprise service or enterprise sales experience would be beneficial.
  • Strong ability to create value for customers, excellent systematic and logical thinking skills, ability to quickly understand the product and the customer's original business system.
  • Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders.
  • Fluency in English is required. Competency in spoken and written Mandarin would be an advantage.

 

Join our organization and take the first step towards a rewarding career as a Customer Experience Expert

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