
Operations Support Specialist
21 hours ago
About The Role
The Operations Support Specialist will focus on ensuring seamless day-to-day operations, maintaining consistent and up-to-date internal systems, accurate reporting, and efficient workflows.
- Prepare weekly performance reports for clients
- Compile bi-weekly team capacity reports
- Support monthly business intelligence for clients and leadership
- Conduct regular timesheet compliance checks across the team
- Perform system audits for accuracy (e.g., task categorisation in project management tools)
- Assist with client and team onboarding processes
- Track and update team leave and availability
- Maintain organised internal documentation and digital assets
- Update and manage team templates across platforms
- Strong proficiency in Google Sheets (formulas, formatting, tracking)
- High attention to detail and accuracy
- Excellent organisation and time management skills
- Proactive mindset and problem-solving attitude
- Familiarity with project management software or dashboards
- Experience in a marketing or creative services environment
- Comfort working with operational or analytical tools
- Able to maintain structured work and identify inefficiencies
- Strong communicator and team player
- Adaptable and willing to learn new tools and systems
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