
Dedicated Customer Advocate
2 days ago
We are seeking an experienced Technical Support Engineer to join our team. The ideal candidate will have a strong background in technical support and excellent communication skills.
As a Technical Support Engineer, you will be responsible for providing top-notch support to our customers. You will work closely with internal teams to ensure customer satisfaction and enhance our platform.
You will utilize your technical expertise to troubleshoot complex issues and deliver fast, effective solutions to our customers. Your ability to communicate effectively with both technical and non-technical stakeholders is essential to your success in this role.
In addition to your technical skills, you will also possess strong problem-solving skills, the ability to work autonomously, and a passion for building trust and strong relationships with customers at all levels.
Requirements and Qualifications- At least 5+ years of technical support experience in the SaaS or technology industry.
- Exceptional English communication skills, both written and verbal.
- Proficient in using support tools like Intercom and other relevant software.
- Strong technical aptitude for troubleshooting and resolving customer issues.
- Knowledge of APIs, technical integrations, JSON structure, and basic coding skills.
- Ability to work autonomously in a fast-paced, remote environment.
- Passion for building trust and strong relationships with customers at all levels.
- Fully Remote Work Set-Up
- Competitive salary.
- Be part of the pioneering/founding team member of the company.
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