ServiceNow Implementation Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: ServiceNow Implementation Specialist

Category: Software Development/ Engineering

Work setup: Taguig (2-3 days/week onsite with possibility to work at the client's office in Makati)

Experience: 5+ years

Employment Type: Full Time

Key Responsibilities:

  • Conduct functional design workshops and collaborate with project teams to ensure successful translation of client requirements.
  • Deliver innovative solutions to address business challenges by aligning with customer needs, leveraging technology, addressing process gaps, and overcoming cultural barriers.
  • Effectively communicate technical problems and solutions across different audiences.
  • Engage with solution engineering teams to support, validate and help respond to technical and business enquiries.
  • Aid in conducting comprehensive gap analyses, highlighting the current state, future objectives, client requirements, and best practices.
  • Foster credibility at all levels with clients while cultivating problem-solving partnerships with both clients and colleagues.

Required qualifications:

  • At least 5+ years of experience working in a client-facing consulting or service delivery role within the IT services industry and risk/compliance management.
  • Demonstrated experience of ServiceNow Consulting and Implementations, preferably in one or more of ITSM, SPM, CSM, HRSD.
  • Ability to produce high quality documentation on various levels including technical and customer facing.
  • Highly proficient in crafting ServiceNow service solutions seamlessly integrated with client service structures and operational frameworks.
  • Outstanding verbal, written, and presentation abilities, coupled with adeptness in delivering customer presentations at senior levels.
  • ServiceNow Implementation Specialist Certification.
  • Understanding of Agile delivery methodologies.
  • Domain specific certifications desirable (ITIL, SAFe, etc).


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