ServiceNow Implementation Specialist
2 weeks ago
Category: Software Development/ Engineering
Work setup: Taguig (2-3 days/week onsite with possibility to work at the client's office in Makati)
Experience: 5+ years
Employment Type: Full Time
Key Responsibilities:
- Conduct functional design workshops and collaborate with project teams to ensure successful translation of client requirements.
- Deliver innovative solutions to address business challenges by aligning with customer needs, leveraging technology, addressing process gaps, and overcoming cultural barriers.
- Effectively communicate technical problems and solutions across different audiences.
- Engage with solution engineering teams to support, validate and help respond to technical and business enquiries.
- Aid in conducting comprehensive gap analyses, highlighting the current state, future objectives, client requirements, and best practices.
- Foster credibility at all levels with clients while cultivating problem-solving partnerships with both clients and colleagues.
Required qualifications:
- At least 5+ years of experience working in a client-facing consulting or service delivery role within the IT services industry and risk/compliance management.
- Demonstrated experience of ServiceNow Consulting and Implementations, preferably in one or more of ITSM, SPM, CSM, HRSD.
- Ability to produce high quality documentation on various levels including technical and customer facing.
- Highly proficient in crafting ServiceNow service solutions seamlessly integrated with client service structures and operational frameworks.
- Outstanding verbal, written, and presentation abilities, coupled with adeptness in delivering customer presentations at senior levels.
- ServiceNow Implementation Specialist Certification.
- Understanding of Agile delivery methodologies.
- Domain specific certifications desirable (ITIL, SAFe, etc).
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