Senior ServiceNow Consultant

4 weeks ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: Senior ServiceNow Administrator

Category: Software Development/ Engineering

Work Schedule: Day Shift

Work Setup: Taguig (2-3 days/week onsite with possibility to work at the client's office in Makati)

Job Summary:

We are seeking a highly skilled Senior ServiceNow Administrator to join our team at Gratitude Philippines. As a key member of our ServiceNow team, you will be responsible for delivering innovative solutions to address business challenges by aligning with customer needs, leveraging technology, addressing process gaps, and overcoming cultural barriers.

Key Responsibilities:
  • Conduct functional design workshops and collaborate with project teams to ensure that the creation of design specifications are successful translation of client requirements.
  • Deliver high-quality documentation on various levels including technical and customer-facing.
  • Engage with solution engineering teams to support, validate, and help respond to technical and business enquiries.
  • Aid in conducting comprehensive gap analyses, highlighting the current state, future objectives, client requirements, and best practices.
  • Foster credibility at all levels with clients while cultivating problem-solving partnerships with both clients and colleagues.
Requirements:
  • At least 5+ years of experience working in a client-facing consulting or service delivery role within the IT services industry and risk/compliance management.
  • Demonstrated experience of ServiceNow Consulting and Implementations, preferably in one or more of ITSM, SPM, CSM, HRSD.
  • ServiceNow Implementation Specialist Certification.
  • Understanding of Agile delivery methodologies.
  • Domain-specific certifications desirable (ITIL, SAFe, etc).
  • Able to work onsite 2-3 days a week in Taguig with the possibility to work onsite at the client's office in Makati.
What We Offer:

We offer a competitive salary and a dynamic work environment that fosters growth and development. If you are a motivated and experienced ServiceNow professional looking for a new challenge, please submit your application.



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