Customer Experience Specialist

1 week ago

Naga, Bicol, Philippines beBeeCustomer Full time ₱80,000 - ₱150,000
Job Overview

You will play a vital role in our customer-facing team, providing top-notch service to clients and stakeholders alike. Your primary responsibility will be to handle customer inquiries and concerns in a professional and courteous manner, ensuring that all interactions are conducted with the highest level of integrity and respect.

Main Responsibilities
  • Ensure a safe working environment for all employees and report any hazards or incidents promptly.
  • Foster a respectful and inclusive workplace culture by promoting diversity and addressing any form of harassment or bullying.
  • Maintain the highest standards of business conduct, upholding Probe's compliance culture at all times.
  • Complete all necessary training requirements and stay up-to-date with industry developments.
  • Protect personal data and maintain confidentiality in line with Probe's policies and procedures.
Critical Skills and Qualifications
  • Effective communication and interpersonal skills.
  • Ability to work autonomously and prioritize tasks efficiently.
  • Problem-solving and conflict resolution skills.
  • Excellent typing speed and accuracy.
  • Able to build strong relationships with clients and colleagues.
Benefits
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.
Requirements
  • Educational attainment: High school graduate.
  • Desired years of experience: 0-12 months.
  • Desired industry exposure: BPO or related experience.

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