Healthcare Operations Leader

Our U.S. partner is a leading provider of digital medical imaging services, delivering advanced diagnostic solutions through patient-friendly outpatient centers. We are looking for an experienced BPO Healthcare Operations Manager to lead operations for a Healthcare Account that supports these specialized services.This leadership role will oversee multiple...

Our U.S. partner is a leading provider of medical digital imaging services, offering a full spectrum of diagnostic imaging solutions through convenient and patient-friendly outpatient centers.We are seeking a highly experienced Healthcare BPO Operations Director to lead and scale operations for a U.S.-based Healthcare Account specializing in digital imaging...

Healthcare Operations LeadThe Mission:Transform healthcare delivery by optimizing operational efficiency, ensuring patient satisfaction, and upholding strict compliance with industry protocols.About the Role:This role oversees daily operations of a healthcare scheduling account, guaranteeing service levels are met, patient appointments are handled...

Designation: Team LeaderDepartment: OperationsLocation: Cebu, PHReport to: ManagerWork Set-up:WFO (as per business demand)Role SummaryTheTeam Leaderis responsible for managing a team of 12–20 customer service associates, ensuring consistent achievement of client-defined KPIs and SLAs. The role requires strong leadership, people management, and operational...

Job Title: Team Leader Healthcare | Cebu CityThe Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work assignments...

Job Title: Healthcare Account Team Lead Key Responsibilities:Lead a high-performing team of account managers to drive business growth and expand market share.Develop strategic plans to achieve sales targets, improve customer satisfaction, and enhance operational efficiency.Build strong relationships with clients, understanding their needs, and delivering...

About the role As a Team Leader - Healthcare at Firstsource Solutions Limited, you will play a crucial role in supervising and supporting a team of customer service representatives within the healthcare sector. This full-time position is based in Cebu Central Visayas and involves leading your team to deliver exceptional customer experiences.What you'll be...

Operational LeaderAs a key operational leader at our organization, you will play a vital role in ensuring seamless day-to-day operations and driving productivity to achieve desired revenue outcomes.Key Responsibilities:Develop and implement effective operational strategies to enhance productivity and efficiency.Collaborate with the team to establish and...

ResponsibilitiesPrioritize incoming authorization and referral requests according to queue urgencyReview patient's clinical and chart documentation related to the service submitted by the provider's officeObtain and/or follow up on authorization and referral requests from the patient's payer through any of the following methods—depending on the payer's...

Qualifications:2+ years exp as Team LeadPreferred Healthcare exp (insurance background, claims processing, or US benefits)Good understanding how to maintain HIPAA compliance under insurance accountCollege Graduate of any courseAmenable to work onsite in Cebu IT ParkWilling to work on US business hours