Enterprise Account Strategist

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSuccess Full time ₱60,000 - ₱86,000
Customer Success Manager

The primary objective of this role is to ensure customer satisfaction and retention through proactive communication, strategic business reviews, and effective management of customer relationships.

Key Responsibilities:
  • Foster a deep understanding of the company's products and services.
  • Utilize proprietary software tools for maintaining regular communication with customers, staying informed about their technology initiatives, and positioning the company for growth opportunities.
  • Build trust with assigned customers, serve as a trusted point of contact for questions and action items, and respond promptly and effectively when a customer has a positive experience.
  • Implement strategic initiatives created in cooperation with leadership that identify opportunities for product cross-selling and collaborate with additional resources through a sales cycle to win additional business.
  • Maintain and optimize proprietary software tools, including CRM, quote tool, sales play automation tool, and KPI dashboards, to ensure metrics are achieved.
Requirements For Success:
  • Bachelor's degree or equivalent experience.
  • Quantifiable track record of success in enterprise customer account success management throughout the customer life-cycle.
  • 4-6+ years of experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services, and Software.
  • Effectiveness and comfort interacting with customer leadership teams, including customer presentations, demonstrations, and leading customer QBRs/MBRs.
  • Strong Excel, MS Office, and general computer software skills.
  • Positive, likeable, calm, and persuasive personality with negotiation skills.
  • Self-motivated drive with zero outgoing call reluctance.
  • Ability to meet deadlines and maintain composure under pressure.
  • Charismatic personality that can quickly gain the trust of customers and partners.

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