Collections Strategist

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCashCollections Full time ₱60,000 - ₱75,000
Collections Strategist Role Summary

We are seeking an experienced Collections Strategist to oversee our cash collections efforts for service and installation invoices. This is a dynamic, call-intensive position where you will be responsible for collecting outstanding payments while providing top-notch customer service and identifying opportunities for upselling.

Key Responsibilities:
  • Cash Collection Efforts:
    • Develop and implement effective dunning strategies to minimize aged accounts receivable (A/R).
    • Negotiate payment plans and settlements; secure timely collections when possible.
    • Handle objections and resolve disputes related to short-payments, missing purchase orders, warranty/recall issues, and service quality concerns.
  • Account Management & Escalation:
    • Own the A/R aging pipeline (30/60/90+ days); prioritize high-value accounts and drive regular collection activities.
    • Escalate complex cases to senior leadership or external parties as needed.
    • Build and present weekly/monthly plans to hit cash targets and reduce Days Sales Outstanding (DSO).
  • Customer Engagement & Upsell:
    • Provide exceptional customer service while identifying and closing or referring simple upsell opportunities without compromising collection goals.
  • Reporting & Compliance:
    • Generate concise daily/weekly dashboards and a monthly executive summary (cash collected vs target, payment conversion rates, aging movement, root causes).
    • Maintain knowledge of relevant laws and company policies (e.g., consent/TCPA considerations, state collection rules for consumer accounts).
    Requirements:
    • Voice & Communication: Clear, neutral American accent; confident phone presence; empathetic yet firm negotiation style.
    • Collections Expertise: Proficient in collections terminology and best practices (A/R aging, DSO, payment plans, short-pay, credit memos, chargebacks/disputes, settlements, escalations).
    • HVAC/Field Service Context: Familiarity with service tickets, work orders, purchase orders, install vs service billing, warranty/recall workflows a plus.
    • Objection Handling: Proven track record turning 'cannot pay' into commitments; calm under pressure; de-escalation skills.
    • Ownership & Independence: Ability to work independently with minimal supervision; self-manages priorities to meet cash collection goals.
    • Tools: Proficiency with RingCentral (queues, call recordings, dispositions, click-to-dial) required.
    • Experience: 3–5+ years in high-volume B2C/B2B collections; HVAC, trades, construction, or home services industry experience a plus.

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