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English Communication Skills Trainer

1 week ago

Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time
Job Description:

We are seeking a skilled English Communication Skills Trainer to join our team at WNS Global Services, Inc. As a key member of our training team, you will be responsible for conducting voice and accent training sessions to improve agents' spoken English, pronunciation, tone, and clarity.

You will provide regular one-on-one and group coaching to ensure agents can effectively communicate with international clients. Your role will also involve monitoring and evaluating live or recorded calls, providing constructive feedback to agents.

In addition, you will conduct role-playing and mock calls to simulate real customer interactions for practice. You will identify areas for improvement and customize training programs to meet individual and team needs.

Your collaboration with other training teams will ensure consistency and alignment with overall company training goals.