Technical Service Representative

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱450,000
Job Overview

A New Career Awaits

  • This role involves interacting with customers to address their inquiries and resolve complaints regarding client products and services.
  • You will collaborate with various teams to handle customer needs, providing excellent customer service promptly and professionally.

The Ideal Candidate

We are looking for impact-driven individuals passionate about helping our organization grow and achieve its purpose.

  • Successful candidates will possess excellent communication skills, a willingness to learn, and the ability to adapt/respond to different types of characters.
  • The ideal candidate should be able to work collaboratively as part of a team and have a strong customer orientation.

Responsibilities

This position entails:

  • Responding to customer requests and resolving issues in a timely and professional manner.
  • Triage incoming requests and identify trends in customer issues to flag for the wider team.
  • Providing accurate, valid, and complete information to customers with empathy, courtesy, and professionalism.
  • Logging, managing, and following up on all customer support tickets.
  • Performing problem-solving tasks, answering product-related questions, and troubleshooting to ensure issues are properly documented, prioritized, tracked, and resolved.
  • Monitoring client dashboards and platforms, proactively reaching out to customers who need extra support with troubleshooting.
  • Escalating issues as needed to meet internal and external expectations.
  • Identifying opportunities for continuous process improvement.
  • Delivering exceptional customer service and maximizing customer satisfaction.
  • Staying updated on product and service knowledge through collaboration with the external team.

Requirements

To succeed in this role, you should:

  • Hold a bachelor's degree in any field you're passionate about.
  • Have at least 3 years of working experience in Technical Support.
  • Demonstrate excellent English communication skills.
  • Show a willingness to learn about networks and IT technology behavior and operation.
  • Possess basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Demonstrate excellent verbal and written communication skills.
  • Be able to understand and communicate complex ideas to customers, both verbally and in written form.
  • Show an aptitude to quickly learn and navigate new technology, systems, and applications.
  • Display an ability to accept feedback gracefully and with an open mind.

Benefits

This role offers:

  • Private Health Insurance
  • Paid Time Off
  • Training & Development

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