Senior Crew Payroll Operations Manager
7 days ago
The main objective of this position is to oversee the efficient operation of the department and ensure timely and quality delivery of crew payroll and customers' invoices.
Main Responsibilities:
- Ensure service delivery aligns with the service level agreement and key performance indicators.
- Maintain strong relationships with internal customers, both locally and globally, to guarantee accurate and complete information for payroll and customer's invoices.
- Foster collaboration across teams and departments to guarantee quality service delivery.
- Develop expertise in crew payroll and invoicing procedures.
- Drive the team towards process excellence.
- Evaluate current systems and propose new or additional procedures to enhance services to customers.
- Prepare reports and other tasks as assigned.
General Functions:
- Plan, lead, organize, and control department activities.
- Provide coaching, mentoring, and employee engagement to motivate, develop, and retain talents.
- Ensure team competency, scalability, and agility to absorb more jobs.
- Delegate special tasks to the Assistant Manager and Senior Specialists.
- Represent the team in company-wide special projects and activities.
- Oversee overall operations and activities of the crew payroll team, ensuring policies and procedures are observed and updated accordingly.
Required Competencies:
- Proven management experience leading a large team.
- Technical experience in handling crew payroll and customer invoices or experience in big 4 audit firms, shared services, or ship management companies is an advantage.
- Certified Public Accountant is preferred.
- MBA or Six Sigma certification is advantageous.
- Strong influencing skills and stakeholder management (upward, lateral, and downward).
- A team player with ability to work in a multicultural environment and matrix organization.
- Strong analytical abilities and probing skills.
- Assertive and self-motivated.
- Excellent communication skills (verbal and written).
- Structured work style, flexible, and history of delivering results on time under pressure with a process improvement mindset.
- Ability to model desired behavior and inspire and motivate the team.
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