
Rent Payments Manager
2 weeks ago
This role involves managing rent payments and maintaining positive relationships with tenants.
Key responsibilities include communicating with tenants to resolve payment issues, creating and managing payment plans, and providing detailed records of all interactions in our system.
Tenants can expect timely updates from the successful candidate regarding their accounts and any outstanding balances.
Responsibilities:- Rent Collection: Coordinate with tenants to ensure timely payments and address any disputes that may arise.
- Communication: Provide clear and concise communication with tenants via phone, email, or messaging platforms to discuss payment plans and other related matters.
- Record Keeping: Maintain accurate and up-to-date records of all tenant interactions, payment plans, and collection efforts in our property management software.
- Dispute Resolution: Collaborate with tenants to resolve any payment-related disputes or questions in a fair and professional manner.
- Reporting: Offer regular updates to management on outstanding payments, collection efforts, and key performance indicators.
- Previous experience in a similar role is highly desirable.
- Strong communication and negotiation skills are essential for this position, as well as attention to detail and organizational abilities.
- Proficiency in property management software or databases is an asset.
- The ideal candidate will be able to maintain professionalism and empathy when dealing with tenants, particularly during challenging situations.
- Flexible work-from-home arrangements.
- A supportive work environment.
- Entry-level position.
- Full-time employment opportunity.
- Accounting/Auditing field.
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