E-Commerce Customer Service Representative

6 days ago


Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱800,000

Job Title: E-commerce Support Specialist

Job Description:

We are seeking a highly organized and communicative Virtual Assistant to support our e-commerce customer service and order fulfillment operations. This role requires excellent attention to detail, strong problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities include:

  • Responding promptly and professionally to customer inquiries via email, chat, and phone
  • Processing customer orders accurately and efficiently using our e-commerce platform
  • Monitoring inventory levels and coordinating with the warehouse team to ensure stock availability
  • Resolving order discrepancies, shipping issues, and returns in a timely manner
  • Providing customers with updates on order status and shipment tracking
Key Qualifications:
  • High school diploma or equivalent; Bachelor's degree in Business Administration, Marketing, or related field preferred
  • Minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment
  • Strong understanding of order management systems and e-commerce platforms
  • Excellent communication and problem-solving skills
  • Attention to detail and ability to manage multiple tasks simultaneously


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