Service Workflow Specialist

3 days ago

Tarlac City, Central Luzon, Philippines beBeeService Full time ₱4,500,000 - ₱7,000,000
Service Writer Job Description

We are seeking a highly organized and detail-oriented Service Writer to join our team. In this role, you will be responsible for preparing accurate and timely service quotes, maintaining clear communication with internal teams and customers, and supporting the service workflow from inquiry to completion.

The ideal candidate is a proactive problem solver with strong administrative and technical aptitude, thrives in a fast-paced environment, and takes pride in delivering excellent service. Experience in the trucking or engineering industries is preferred but not required.

Key Responsibilities:

  • Prepare detailed and accurate service and parts quotes using software or equivalent systems
  • Review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements
  • Coordinate with technicians to ensure accuracy and completeness of quotes
  • Maintain a consistent and professional format and structure across all quote documentation

Customer Communication and Coordination:

  • Serve as the main point of contact for service inquiries and quote updates
  • Communicate clearly with customers regarding quote timelines, revisions, and service expectations
  • Follow up on outstanding quotes and assist in converting quotes to active work orders
  • Ensure all customer interactions are recorded and updated in the CRM or quoting system

Workflow and Administrative Support:

  • Assist in opening and managing work orders from quote approval through job completion
  • Track quote status and maintain accurate records of all quoting activity
  • Collaborate with parts and service departments to ensure inventory availability and service readiness
  • Support service advisors and management with data entry, report generation, and quote analytics

Process Improvement and Reporting:

  • Identify opportunities to streamline the quoting process and improve quote turnaround time
  • Maintain up-to-date knowledge of services, parts, and pricing structures
  • Generate regular reports on quote volume, approval rates, and outstanding quotes
  • Participate in team meetings and provide input on workflow optimization

Qualifications:

  • A bachelor's degree in a related field is preferred
  • 2+ years of administrative, estimating, or quoting experience in a service or technical environment
  • Experience in the truck, vehicle maintenance, or engineering industry is preferred but not required
  • Proficiency with software; experience with QuoteWriter is a plus
  • Experience using CRM systems or workflow management tools is a plus
  • Proficient in Microsoft Office Suite (especially Excel and Outlook)
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively in a fast-paced, deadline-driven setting
  • Comfortable with customer-facing communication and technical terminology

  • Freelance Workflow Specialist

    3 days ago

    Tarlac City, Central Luzon, Philippines beBeeProject Full time $67,200 - $89,600

    We are seeking a skilled Project Manager with strong Monday.com expertise to help our growth partner agency find and work with forward-thinking, mission-driven brands.This part-time role involves helping to streamline internal operations, optimize workflows, and keep projects moving smoothly for early-stage startups, Healthtech, Fintech, HR tech, Climatech,...

  • n8n Workflow Optimizer

    3 days ago

    Tarlac City, Central Luzon, Philippines beBeeAutomation Full time $6,240 - $83,200

    Job Role OverviewThe role of an n8n Automation Specialist involves overseeing the optimization and maintenance of workflows that facilitate high-volume candidate screening, scoring, and interview processing.

  • AI Workflow Architect

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeAutomation Full time $55,000 - $99,900

    About AI Automation RoleWe are a rapidly growing business, dedicated to providing safe and effective solutions for improving health and beauty. We are at an inflection point in our growth curve and are searching for an AI Automation Specialist to join us on our journey to become a major global brand.The ideal candidate will design, build, and maintain...

  • Software Workflow Optimization Specialist

    3 days ago

    Tarlac City, Central Luzon, Philippines beBeeWorkflow Full time $70,000 - $87,500

    We are seeking a highly skilled professional to fill a crucial role within our organization. The ideal candidate will have expertise in refining workflows, integrating subcontractor collaboration systems, and creating user-friendly dashboards.Job DescriptionThe successful candidate will be responsible for optimizing and enhancing workflows, ensuring...

  • Senior Case Workflow Facilitator

    3 days ago

    Tarlac City, Central Luzon, Philippines beBeeCoordinator Full time $60,000 - $80,000

    Job SummaryServicing one client, this role facilitates seamless case progression by coordinating workflows, tracking statuses, and resolving issues to ensure timely task completion, reporting, and clear communication.Key Responsibilities:Manage legal workflows to meet deadlines and milestones.Review weekly case statuses to identify overdue tasks or...

  • Organized Workflow Specialist

    3 days ago

    Tarlac City, Central Luzon, Philippines beBeeProjectManagement Full time ₱500,000 - ₱1,000,000

    Project Coordinator RoleWe are seeking a highly organized and motivated Project Coordinator to join our team. This role is ideal for someone who thrives in a structured environment and enjoys taking ownership of workflows and client communication.Key Responsibilities:Audit and convert existing open files into structured projects with clear milestones,...

  • Workflow Optimization Specialist

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeAutomation Full time A$1,300 - A$1,600

    Job Title: Workflow Optimization SpecialistKey Responsibilities:Create and maintain comprehensive knowledge bases to enhance information accessibility and team collaboration.Implement AI-driven solutions across platforms to automate processes, boost productivity, and reduce errors.Design and develop seamless integrations using no-code and low-code platforms...

  • Senior Workflow Automation Specialist

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeAutomation Full time ₱40,000 - ₱80,000

    Automations ExpertWe're seeking an experienced Automations Specialist to build AI- and LLM-powered workflows, leveraging tools like Make.com, Lindy, and Zapier-style integrations. The ideal candidate will have a strong understanding of automation and be fluent in workflow development.This is a part-time project-based role, requiring 20 hours per week, with...

  • Service Relationship Specialist

    3 days ago

    Tarlac City, Central Luzon, Philippines beBeeRelationship Full time ₱864,000 - ₱1,080,000

    Job Title: Service Delivery ManagerWe are seeking two highly skilled professionals to provide ongoing customer support and relationship management for our global device lifecycle programs. As a key member of our team, you will serve as the primary customer-facing representative for your region, building trusted relationships and ensuring ongoing...

  • Senior N8N Workflow Developer

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeAutomation Full time $6,240 - $8,320

    N8N Automation Specialist Job DescriptionThis is a unique opportunity to work as an N8N Automation Specialist, supporting the automation side of our offshore recruitment business. You'll be responsible for maintaining and improving our existing N8N workflows that power high-volume candidate screening, scoring, and interview processing.