Outpatient Client Support Specialist

1 day ago

Cainta, Calabarzon, Philippines beBeeCase Full time ₱1,700 - ₱2,200

Job Title: Outpatient Care Coordinator

About the Role

This position plays a vital role in providing client-centered support across all stages of treatment, including intake, active care coordination, appointment scheduling, and discharge planning.

Key Responsibilities
  • Serve as the primary point of contact for assigned outpatient clients and their families to support non-clinical needs and enhance treatment outcomes.
  • Coordinate all in-person and virtual therapy and psychiatric appointments, including proactive communication with providers to determine frequency of services and with clients to confirm attendance.
  • Document all appointments and ensure accurate calendar management across clinical schedules.
  • Track and report no-shows, cancelations, and reschedules; notify Finance of applicable no-show charges for billing.
  • Monitor client participation in scheduled services and follow up on attendance, engagement, and any missed appointments.
  • Coordinate client intakes and discharges, ensuring accurate and timely completion of all required documentation.
  • Identify barriers and needs across housing, education, transportation, healthcare, legal services, and other social determinants of health, and provide linkage to appropriate resources.
  • Maintain ongoing communication and documentation regarding care coordination efforts, referrals, and community partnerships.
  • Actively participate in interdisciplinary team meetings to review and support treatment plan goals.
  • Escalate any urgent or critical issues (e.g., safety concerns, sudden disengagement, or emergent needs) to the Clinical Director immediately.
Requirements
  • 2+ years of experience in behavioral health, social services, or case management
  • Strong written and verbal communication skills
  • Proficiency in Google Workspace and/or Microsoft Office
  • Reliable high-speed internet and ability to work from a secure remote location
  • Ability to obtain a Level One Fingerprint Clearance Card
Preferred Qualifications
  • Associate's or Bachelor's degree in Social Work, Psychology, or related field
  • Experience working with adolescents and families
  • Knowledge of Medicaid, state behavioral health systems, and community-based services in Arizona
What We Offer

This is a 100% Remote job. As a valued member of our team, you will enjoy a supportive and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.

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