Client Growth Specialist

14 hours ago

Cainta, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱4,500,000 - ₱6,000,000
Job Title: Client Growth Specialist

We are seeking a skilled Client Growth Specialist to join our team. The ideal candidate will have experience in customer success, account management, and relationship building.

Key Responsibilities:
  • New Customer Onboarding:
    • Lead the internal team to prepare for client kick-off meetings.
    • Review client requirement lists and manage clarification issues.
    • Ensure all relevant data, including KYC and customer profiles, is prepared for kick-off.
    • Categorize and classify customers (e.g., VIP levels).
    • Manage set expectations and create work plans with customers, including milestones and target dates for projects.
  • Customer Success Management:
    • Align internal teams and VAs for seamless service delivery.
    • Conduct regular customer health checks and follow-ups.
    • Facilitate internal team recurring meetings to review client status.
    • Identify and manage risks and gaps, applying action plans for corrective actions and notifying relevant stakeholders.
    • Track project plan targets and milestones.
    • Identify potential customer business growth opportunities and suggest additional services.
    • Coordinate relevant training for VAs supporting customers if knowledge gaps are identified.
    • Organize customer surveys and health check meetings.
    • Handle customer complaints and lead the core team to resolve problems.
    • Manage holiday greetings, promotions, and course communications for clients.
    • Identify potential future re-opening opportunities at the end of a contract.
    • Ensure a smooth transition to replacement VAs in case of VA resignations.
    • Manage escalation paths for critical client issues.
  • Client Requests & Support:
    • Handle new customer requirements or additional support requests.
    • Coordinate new service requests, including the provision of additional VAs.
    • Manage requests for upskilling of VAs.
    • Coordinate changes in schedule or hours as requested by clients.
Benefits:
  • The opportunity to work with a dynamic team.
  • A competitive compensation package.
  • Ongoing training and development opportunities.
Requirements:
  • Bachelor's degree in a related field.
  • At least 2 years of experience in customer success or account management.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.

This is an excellent opportunity for a motivated and results-driven individual to join our team and make a real impact. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

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