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Software Support Specialist

1 week ago

Manila, National Capital Region, Philippines Finastra Philippines Inc Full time
About the Role

The Expert Technical Engineer plays a critical role in ensuring the delivery of high-quality software and services to Finastra clients.

  • Provide technical expertise to customers, assisting them in utilizing our products effectively.
  • Collaborate with functional consultants to ensure seamless delivery of software and services.
  • Perform technical investigations and provide root cause analysis to resolve complex issues.
  • Update clients on progress and ensure timely resolution of issues.
  • Participate in client meetings and WebEx sessions to ensure effective communication and issue resolution.
Key Responsibilities
  • Respond to customer requests and issues in a timely and professional manner.
  • Collaborate with functional consultants to ensure seamless delivery of software and services.
  • Perform technical investigations and provide root cause analysis to resolve complex issues.
  • Update clients on progress and ensure timely resolution of issues.
  • Participate in client meetings and WebEx sessions to ensure effective communication and issue resolution.