Strategic Sales Advisor

2 days ago

Baguio City, Cordillera, Philippines beBeeConversation Full time ₱2,500,000 - ₱4,500,000
Key Job Details

We are looking for a talented individual to fill the role of Customer Support Specialist, where you will be responsible for delivering exceptional customer service and support through real-time chat interactions.

This dynamic opportunity requires a product expert and strategic seller who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint.

The ideal candidate will have excellent communication skills, both written and verbal, as well as a proven history of achieving top performance in customer-facing roles.

Key Responsibilities
  • Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales.
  • Go above and beyond to ensure client satisfaction and success at all times.
  • Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of our products.
  • Proactively upsell and cross-sell relevant product features that match the customer's business goals.
  • Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
  • Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.
  • Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.
Requirements
  • At least 1-2 years of experience working in a customer-facing role (support, sales, or similar), with a passion for helping people and guiding conversations.
  • Excellent English communication skills, both written and verbal.
  • Proven history of achieving top performance.
  • Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
  • Customer-centric, working to understand the questions that customers ask to help them resolve their business.
  • Clear and confident written communication skills, especially in live chat or email settings.
  • Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.

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