Care Coverage Specialist

13 hours ago


Baguio City, Cordillera, Philippines beBeeProblem Full time ₱3,720,000 - ₱5,240,000
After Hours Care Coordinator Job Description

The After Hours Care Coordinator will be responsible for ensuring seamless operations and patient care coverage outside of standard business hours. This role involves serving as the main point of contact for EST after-hours needs, including urgent matters, schedule changes, and escalations.

Key responsibilities include monitoring communication channels and responding promptly to calls, messages, and emails. The coordinator will also coordinate staff scheduling to ensure consistent coverage and service delivery. Collaboration with the daytime operations team is essential to ensure seamless transitions and continuity.

Required Skills and Qualifications
  • Experience in the healthcare industry is highly beneficial.
  • Background in Customer Care, Call Centre, Scheduling, or Workforce Coordination preferred.
  • Excellent English verbal and written communication skills.
  • Ability to multitask and manage urgent requests in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Fast learner.
  • MS Office and Outlook computer skills.
  • Experience with remote work or night shifts is an advantage.

The ideal candidate will have excellent communication skills, strong problem-solving abilities, and experience working in a fast-paced environment.



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