
Medical Support Specialist
3 days ago
This role will provide exceptional patient service to callers, schedule appointments, verify insurance coverage, and maintain accurate patient records.
- Greet patients in a professional manner and address their needs promptly
- Schedule primary care appointments and verify patient insurance coverage
- Maintain and update patient records accurately
- Assist with patient portal setup and troubleshooting
Key Responsibilities:
- Respond to patient inquiries regarding test results, referrals, and follow-up instructions
- Collaborate with clinical staff to ensure smooth patient flow and timely care delivery
Requirements:
- 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine
- Proficiency in EHR software, including scheduling, documentation, and patient communication features
- Strong knowledge of primary care visit types, referral processes, and insurance requirements
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
Skills:
- Expertise in medical scheduling protocols
- Proficiency in EHR software
- Strong knowledge of insurance verification and referral coordination
- Excellent organizational skills and attention to detail
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