Service Operations Manager

2 days ago

Iloilo City, Western Visayas, Philippines beBeeProcess Full time $125,000 - $155,000
">Transforming Service Experiences">

We are a team of professionals working together to deliver world-class service through operational excellence and strategic enablement.

">About the Role">
  • You will be a key contributor to service experience transformation, owning specific business problems within the service journey and driving process redesign, supported by targeted automation and AI applications.
">Responsibilities">
  • Identify opportunities for new processes or shifts in existing ones, driving initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve results.
  • Partner with cross-functional teams to gather insights and validate opportunities for improvement.
  • Collaborate with stakeholders to ensure solution designs represent a shift and are aligned with business intent.
  • Track performance metrics to evaluate the success of new initiatives and identify opportunities for innovation.
  • Document frameworks and best practices that allow repeatable improvement and cross-team alignment.
">Requirements">
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving initiatives.
  • Strong process thinking: ability to simplify systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact.
  • Passion for building excellent systems that represent a paradigm shift.
">

This mid-senior level role requires strong analytical and problem-solving skills, with a passion for innovation and operational excellence.

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