Senior Operations Manager

17 hours ago


Davao City, Davao, Philippines TORCH Solutions Full time

As a Team Director at TORCH Solutions, you will be responsible for overseeing the day-to-day operations of your team and ensuring seamless collaboration with other departments to deliver exceptional customer experiences. Your role will involve monitoring performance, addressing any issues that arise, and fostering a positive and motivating work environment.

About the Role
  • Maintaining high standards of customer service and ensuring all interactions meet our organization's expectations
  • Coaching and mentoring team members to help them reach their full potential and develop their skills
  • Setting clear goals and objectives and working with the team to achieve them efficiently
  • Liaising with stakeholders to ensure effective communication and minimize conflicts
Requirements

To be successful in this role, you will need:

  • Minimum 3 years of experience in a supervisory or team leadership position within a customer service environment
  • Strong communication and interpersonal skills, with the ability to motivate and inspire a team
  • Excellent problem-solving and decision-making abilities, with a focus on delivering results
  • Proficient in data analysis and reporting, with the ability to interpret and act on performance metrics
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary package
  • Comprehensive health insurance coverage
  • Generous paid time off and holidays, including fixed weekends off
  • Opportunities for career development and advancement
  • Engaging team-building and social activities
About Us

TORCH Solutions is committed to providing our employees with a rewarding and fulfilling work experience. If you're passionate about leading a team and delivering exceptional customer service, we'd love to hear from you.



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